Enterprise Connect 2025: Must-Attend Sessions for Contact Center & IVR

Enterprise Connect 2025, taking place from March 17–20 at the Gaylord Palms Resort & Convention Center in Orlando, Florida, is the leading event for professionals in enterprise communications, collaboration, and customer experience (CX). With rapid advancements in IVR (Interactive Voice Response) systems, contact center AI, and digital customer engagement, this year’s conference agenda is packed with sessions designed to provide valuable insights and strategies for industry leaders.

For contact center decision-makers, staying ahead of CX trends and IVR innovations is essential. This blog highlights the key sessions and speakers focused on IVR systems, AI-powered contact centers, and customer experience enhancements, along with a recommended itinerary to help telecom professionals get the most out of the event.

Key Sessions and Speakers for Contact Center & IVR Leaders

Enterprise Connect 2025 features a diverse lineup of thought leaders, analysts, and enterprise communication experts who will explore cutting-edge topics related to IVR testing, AI-driven automation, security, and compliance. Below are some of the must-attend sessions categorized by key themes.

AI & Automation in Contact Centers

• Session: The Future of AI in Contact Centers
• Description: Discover how AI is transforming contact center operations, automating routine tasks, and enhancing customer interactions.
• Speaker: Anurag Dhingra, SVP & GM at Cisco

Enhancing Customer Experience with IVR

• Session: Advanced IVR Systems and the Future of CX
• Description: A deep dive into the latest advancements in IVR technology and their impact on customer satisfaction and self-service efficiency.
• Speaker: Smita Hashim, Chief Product Officer at Zoom

Security & Compliance in Contact Centers

• Session: Securing Your Contact Center in the Age of AI
• Description: Explore the security challenges of AI-driven contact centers and IVR systems and learn best practices to mitigate risks.
• Speaker: Zeus Kerravala, Principal Analyst at ZK Research

Unified Communications & IVR Integration

• Session: Integrating IVR with Unified Communications Platforms
• Description: Strategies for seamlessly integrating IVR systems with enterprise collaboration tools like Microsoft Teams and Cisco Webex.

Customer Engagement & Digital Transformation

• Session: Bridging the Gap Between Digital and Voice CX
• Description: A discussion on how enterprises can create a seamless omnichannel experience that integrates voice, chat, and digital engagement.

Recommended Itinerary for Contact Center & Telecom Decision-Makers

To help contact center professionals and IVR leaders navigate Enterprise Connect 2025, we’ve outlined a recommended itinerary to maximize learning and networking opportunities.

Monday, March 17

• 9:00 AM – 10:45 AM: Impact Summits – Discussions on industry trends and emerging technologies.
• 11:15 AM – 12:00 PM: Keynote Panel – Insights from top industry leaders on the future of enterprise communications.
• 1:00 PM – 1:45 PM: Keynote Panel – Further discussions on technology innovations in customer experience.
• 1:45 PM – 2:15 PM: Microsoft Keynote – Updates on Microsoft’s latest advancements in enterprise communications.
• 2:15 PM – 2:45 PM: Luminary Keynote – Visionary insights into the future of enterprise connectivity.
• 3:00 PM – 7:00 PM: Expo Hall Hours – Connect with IVR and contact center solution providers. Be sure to stop by Booth 819 to celebrate St. Patricks Day ☘️ with us!
• 4:00 PM – 4:30 PM: Speed Networking & Opening Night Reception – Engage with industry professionals and form valuable connections.

Tuesday, March 18

• 8:00 AM – 5:00 PM: Track Sessions – Covering AI, IVR, and CX innovations.
• 9:30 AM – 10:15 AM: Enterprise Keynote Panel – Strategic insights into the evolving role of AI in enterprise communications.
• 10:15 AM – 10:45 AM: Zoom Keynote – Exploring Zoom’s latest innovations for enterprise CX.
• 10:45 AM – 11:05 AM: Awards Announcements – Recognizing industry-leading innovations.
• 11:05 AM – 11:30 AM: AWS Keynote – Updates on AWS’s cloud communications advancements.
• 11:30 AM – 12:00 PM: Cisco Keynote – Latest enterprise solutions from Cisco.
• 12:00 PM – 6:00 PM: Expo Hall Hours – Connect with IVR and CX vendors.
• 4:00 PM – 6:00 PM: Booth Crawl – Exclusive vendor showcases and networking opportunities.

Wednesday, March 19

• 8:00 AM – 4:00 PM: Track Sessions – Focus on security, IVR automation, and contact center transformation.
• 10:00 AM – 10:20 AM: RingCentral Keynote – Insights into RingCentral’s latest enterprise solutions.
• 10:20 AM – 11:00 AM: Keynote Panel – A panel discussion on trends shaping the future of enterprise contact centers.
• 11:00 AM – 11:30 AM: Keynote Fireside Chat – Conversations with industry visionaries.
• 11:30 AM – 12:00 PM: Google Keynote – Updates on Google’s enterprise communications solutions.
• 12:00 PM – 5:00 PM: Expo Hall Hours – Engage with leading technology providers.
• 2:00 PM – 2:30 PM: Speed Networking – Expand industry connections.
• 4:30 PM – 5:00 PM: Passport to Prizes – Participate in exclusive prize draws.
• 5:00 PM – 7:00 PM: Conference Party – Wrap up the day with networking in a relaxed setting.

Final Thoughts

Enterprise Connect 2025 is shaping up to be a must-attend event for contact center leaders, IVR professionals, and CX strategists. With advancements in AI-driven automation, cloud-based IVR solutions, and customer engagement technologies, it’s crucial for decision-makers to stay ahead of industry trends.

By attending key sessions and networking with industry experts, attendees will gain actionable insights into how to optimize their contact center operations, enhance IVR testing, and ensure seamless customer interactions.

Are you attending Enterprise Connect 2025? Connect with Klearcom at Booth 819 to learn how our IVR quality assurance and proactive monitoring solutions can help your enterprise ensure flawless customer interactions and call center reliability.

For more insights, stay tuned for post-event analysis and key takeaways from Enterprise Connect 2025!