In 2027, 52% of US contact centers are planning to roll out AI voice agents as part of their customer engagement channels. That means more customers helped, faster, with human agents able to focus on sales, emergencies, and complex tasks.

The opportunities are vast, but an AI agent still needs to abide by the same compliance, service, and brand guidelines as a human agent does. The risks are just as real.

But how can you be sure your agents are abiding by those guidelines every time?

Introducing Agentic Assurance

Your AI voice agents need to be ready to handle whatever the world throws at them, the same as a human agent.

Klearcom’s Agentic Assurance capabilities will push your agents hard on all the elements that present a risk to your revenue, your brand, and your regulatory responsibilities.

Download our Agentic Assurance one-pager for a closer look.

Ready for the real world

Klearcom’s AI voice agent testing challenges your agents on real calls with over 100 different parameters to see how they perform at their limits.

• Audio quality - See how the agent performs with challenging audio conditions
• Service quality - Ensure the agent delivers the intended outcomes to different personas and avoids hallucinations
• Compliance and security - Rigorously assess agents against jailbreaks, and major compliance frameworks
• Complexity - Test different accents, contexts, 20+ language changes, and other nuances that can disrupt a call

These tests can also be run at scale regularly, ensuring that when AI models, legislation, or your products change you aren’t caught off guard.

The Full Picture, No Blind Spots

Adding an agentic layer onto your calls adds another step where you lose visibility on what happens. A single call might pass through several countries, as well as the environments of:

• The customer: Who makes a call from country A, but has issues on the call.
• The carrier: It sees its own network, but can’t see what happens beyond it.
• The AI agent provider: It sees its own agents, but loses visibility on other legs of the call.
• The CCaaS provider: It knows what happens in its data centers, but not outside.
• The enterprise: With their central contact center in country B, sees none of this. It relies on others to tell it when things go wrong, by this point it’s too late.

All of these will have their own logs of what happened and maybe even their own testing, but there is no single view of the call.

Klearcom brings accountability and removes these blind spots by testing in-country, using over 340 carriers to check the real experience of each leg of the call.

Switch on now

Wherever you are at in your agentic transformation journey, unchecked agents present a compounding risk. These risks ultimately take you further from your goals of building a more useful, efficient, revenue generating contact center.

Speak to Klearcom today to remove these risks by bringing Agentic Assurance to your AI voice agent experience.