Waterford, Ireland – 17th September 2024 – Klearcom is thrilled to announce its selection as a finalist in the 2024 Engage Awards for the prestigious category of 'Best Use of Innovation in Customer Engagement'. This nomination places Klearcom alongside other finalists and global leaders HSBC, Lenovo, and PwC, highlighting the company’s commitment to driving transformative innovation in customer experience (CX).
Klearcom's Role in Customer Engagement Innovation
Klearcom has been at the forefront of revolutionizing the contact center industry with its advanced automated testing solutions. These solutions ensure that businesses provide seamless customer interactions, significantly reducing downtime and improving customer satisfaction. Through its single-test SaaS platform, which offers real-time toll and toll-free number testing with no installation required and 24/7 triage, Klearcom has empowered contact centers to optimize operational efficiency and reduce costs.
“We are incredibly honored to be recognized as finalists among such esteemed global brands,” said Mark Rohan, Chief Operating Officer of Klearcom. “This acknowledgment is a testament to our dedication to innovation and our ongoing mission to help businesses deliver top-notch customer experiences. We are excited to continue our journey of pushing the boundaries of what’s possible in customer engagement.”
Engage Business Media's Managing Director Nicholas Rust commented on the 2024 Awards program, sharing: “2024 marks a very exciting year for the program as we celebrate engagement across the entire spectrum of customer, employee, sales and marketing. We know from our community that there are some fantastic initiatives being implemented within the industry and we can’t wait to celebrate the success of those organizations who put human experience at the core of everything they do.”
The 2024 winners will be announced at a black-tie Awards Ceremony on 26th November, which will once again take place in London. This year's ceremony will be hosted by comedian, actress, model and presenter Ellie Taylor.
About Klearcom
Klearcom delivers cutting-edge, AI-powered solutions to enhance voice communication reliability. The company’s platform prevents outages, resolves issues quickly, and provides non-intrusive global testing for IVR and phone numbers, ensuring high-quality customer service interactions across more than 100+ and 100+ countries.
About the Engage Awards
The Engage Awards is one of the most prestigious global programs celebrating excellence in customer and employee engagement. The awards bring together some of the world’s most forward-thinking brands and recognize outstanding achievement in leveraging innovation to enhance customer experience.
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
Customer Centricity World Series Media Contact
Laura Morton
Senior Programme Coordinator
