Klearcom, the leading provider of automated IVR number testing solutions, is excited to announce it is now available on NICE’s CXexchange marketplace. NICE is the global leader in AI-powered customer experience technology. NICE’s CXexchange marketplace features hundreds of developer partner solutions for NICE customers to extend and customize the CXone platform.
With this partnership, organizations using NICE's CXexchange marketplace can now seamlessly incorporate Klearcom's automated IVR testing capabilities. With Klearcom customers can access comprehensive IVR testing solutions that ensure seamless customer interactions and operational efficiency. Klearcom's award-winning, non-intrusive SaaS platform automates end-to-end call path testing, revolutionizing voice communication reliability, preventing outages, and swiftly resolving issues, providing unique value in over 100+ countries.
"We are thrilled to partner with NICE, a company renowned for its excellence in customer experience solutions," said Mark Rohan, Chief Operations Officer at Klearcom. "This partnership aligns with our commitment to providing businesses with the tools they need to ensure their IVR systems are functioning optimally, leading to improved customer satisfaction and operational efficiency."
Darren Rushworth, President, NICE International, added, "Our mission at NICE is to help organizations create exceptional customer experiences. Bringing Klearcom onto NICE CXexchange allows us to further enhance our offerings by providing our customers with advanced IVR testing solutions. Together, we are enabling businesses to proactively manage and optimize their IVR systems, ensuring seamless and effective customer interactions."
The addition of Klearcom's platform to NICE's CXexchange marketplace offers a comprehensive solution for businesses seeking to optimize their IVR systems. This partnership is a significant step forward in Klearcom's mission to revolutionize the way companies manage and test their IVR platforms.
For more information about the partnership and how it can benefit your business, please visit Klearcom's profile on the NICE Marketplace.
To learn more about Klearcom’s industry-leading AI-based testing solutions, please visit: https://klearcom.com/
About Klearcom
Klearcom revolutionizes voice communication reliability with its AI-driven platform, preventing outages and swiftly resolving issues. It offers global testing for IVR and phone numbers, non-intrusive audio quality testing, and 24/7 support. Klearcom's solutions automate end-to-end testing, ensuring seamless customer interactions and operational efficiency, supporting over 100+ languages and 100+ countries.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Klearcom Media Contact:
Mark Rohan
mark@klearcom.com
+353 1 5256748
NICE Media Contact:
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
