NEW YORK - 28th February 2025 — It was announced today that TMC, a global, integrated media company, has named Klearcom as a 2024 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.
With Klearcom's AI-driven platform, global companies can optimize and test their Interactive Voice Response (IVR) systems and toll-free numbers in real time, allowing them to handle high call volumes efficiently and deliver seamless customer experiences. Klearcom's technology empowers businesses to maintain robust customer support while managing operational costs—a critical need for companies worldwide, especially those with tight budgets.
"Innovation is at the core of everything we do at Klearcom. This recognition from TMC highlights our commitment to redefining IVR testing and customer experience assurance with cutting-edge AI-driven technology. As industry leaders, we continuously push the boundaries to provide businesses with unparalleled visibility, reliability, and performance in their global CX operations. We are honored to receive the TMC Labs Innovation Award and will continue driving transformative advancements in the industry." said Satish Barot, Co-founder and CTO, Klearcom
“Congratulations to Klearcom for earning a CUSTOMER Magazine TMC Labs Innovation Award. Klearcom has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”
The 2024 TMC Labs Innovation Awards honor products that display innovation, unique features, and significant contributions toward improving communications technology. This year, Klearcom joins an elite group of winners, including industry pioneers such as ITMCX’s Voice Border Element (VBE), AcuCall’s CenterMaster, Verint’s Open Platform powered by Da Vinci AI, and NICE’s Enlighten Copilot.
These companies represent the forefront of innovation in the CX technology landscape, driving efficiency, automation, and enhanced customer engagement worldwide. Being recognized alongside these distinguished companies underscores Klearcom's impact in revolutionizing IVR testing and customer experience assurance.
About Klearcom
Klearcom’s SaaS platform addresses IVR and toll-free number issues using AI-driven, real-time monitoring. Serving businesses in over 100+ countries, Klearcom ensures seamless customer interactions, reducing CX risks during migrations and improving overall system reliability. For more information, visit www.klearcom.com.
About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
Klearcom Contact
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
