Klearcom and Bandwidth Inc. Collaborate to Enhance Customer Experience

In a significant step forward for enterprise communication excellence, Klearcom proudly welcomed key representatives from Bandwidth Inc. to its headquarters for a series of engaging and collaborative sessions. The visit was not only a celebration of the companies’ partnership but also a strategic move aimed at exploring new avenues for innovation, learning, and growth—particularly in the area of customer experience (CX) enhancement.

A Warm Welcome to a Valued Partner

During the visit, Letitia Faulkner, Rakesh Unni, and Sabrina Jackson from Bandwidth Inc. joined Klearcom’s team for an immersive day of knowledge-sharing and strategic alignment. The discussions were dynamic, covering a wide range of topics with a special emphasis on enhancing the collaboration between the two companies.

The visit was part of a broader initiative to strengthen the ties between Klearcom and Bandwidth, with both organizations committed to delivering more robust and scalable customer engagement solutions to global enterprises. The event featured a live sales training session, insightful discussions around future initiatives, and a presentation from the Bandwidth team on their platform capabilities and service innovations.

Strategic Sales Collaboration & Learning

One of the focal points of the visit was an in-depth sales enablement session, where the Bandwidth team presented valuable insights into their customer engagement strategy, platform tools, and the ways their solutions empower enterprise communications. These conversations sparked important discussions with Klearcom’s sales and leadership teams about how both organizations can more effectively align to deliver end-to-end value for customers.

Mark Rohan, COO at Klearcom, also highlighted the significance of the visit:

"It was a pleasure welcoming the Bandwidth Inc. team to our HQ. Sessions like these not only strengthen our partnership but also fuel innovation and inspire our teams to continuously raise the bar in customer service. We’re looking forward to further enhancing our solutions together."

This spirit of open dialogue and cross-functional collaboration has laid the groundwork for deepened integration across both teams—sales, marketing, product, and support alike.

Shared Vision: Innovating for Better CX Outcomes

Klearcom and Bandwidth Inc. are united by a common purpose: to make global communications more intelligent, proactive, and resilient. This shared commitment forms the bedrock of the partnership, with both organizations dedicated to identifying and resolving challenges that businesses face in managing high-volume, high-impact customer interactions.

Klearcom’s Role in CX Assurance

Klearcom delivers proactive monitoring and AI-driven diagnostics for toll-free numbers and IVR environments across 100+ countries, allowing organizations to pinpoint and resolve call flow issues before they impact the customer. Its platform is especially crucial for businesses undergoing cloud migrations, telecom transitions, or service reconfigurations—helping reduce risk and maintain quality of service throughout.

Bandwidth’s Global Reach & Cloud-First Vision

Bandwidth Inc. brings to the table a powerful set of cloud-based voice, messaging, and emergency communication services, trusted by global enterprises and network carriers. With scalable APIs and infrastructure built to support high-reliability, compliant communications, Bandwidth empowers developers and organizations to embed communications directly into their applications and services.

Together, Klearcom and Bandwidth create a compelling solution for enterprises looking to modernize and secure their customer communication channels.

Looking Ahead: What's Next for the Partnership

The partnership is poised to enter an exciting new phase. Discussions during the visit focused on potential co-innovation areas such as:

• Enhanced joint troubleshooting frameworks for faster issue detection and resolution
• New market offerings combining Klearcom’s testing capabilities with Bandwidth’s platform integration
• Co-marketing campaigns, including webinars, whitepapers, and customer stories
• Training and enablement programs to ensure both sales teams are fully equipped to deliver value-centric solutions to customers

This is just the beginning of a longer-term collaboration built on trust, transparency, and shared innovation goals.

A big thank you to Letitia, Rakesh, and Sabrina for taking the time to connect with our team. We’re excited about the journey ahead and how this collaboration will continue to deliver value to our customers.

About the Companies

About Klearcom

Klearcom is a global leader in AI-driven SaaS solutions for telecom monitoring and assurance. The platform is purpose-built to diagnose and resolve issues related to IVR flows, toll-free numbers, and global voice routes—ensuring seamless communication and helping enterprises maintain exceptional CX during complex changes like cloud migrations. Klearcom’s platform currently serves customers in over 100 countries. 

About Bandwidth Inc.

Bandwidth Inc. is a leading global communications software provider, enabling enterprises and network operators to build and manage voice, messaging, and emergency services with unparalleled flexibility. Bandwidth’s solutions are used by some of the world's most trusted brands to deliver high-impact customer communications with scale, reliability, and control. Visit www.bandwidth.com for more information.

Klearcom Media Contact

Klearcom Media Contact                                                                         
Mark Rohan
Chief Operating Officer
mark@klearcom.com