NEW YORK - 16th April 2025 — It was announced today that TMC, a global, integrated media company, has named Klearcom as 2025 TMC Labs Product of the Year winner, presented by TMC’s CUSTOMER magazine. This prestigious recognition celebrates Klearcom’s innovative approach to transforming customer service experiences with real-time, AI-powered monitoring solutions that help businesses optimize their IVR systems and toll-free numbers, driving improved customer satisfaction and operational efficiency.
The annual CUSTOMER Products of the Year Awards are presented by CUSTOMER Magazine, a leading publication dedicated to customer experience (CX) and technology solutions. This award highlights the most groundbreaking technologies in the call center, CRM, and teleservices industries. Klearcom’s platform was selected for its ability to provide businesses worldwide with real-time insights and improvements to their IVR systems, significantly enhancing the customer journey and service quality."We are incredibly proud to be recognized by CUSTOMER Magazine for our work in advancing customer experience technology," said Satish Barot, Co-Founder and CTO of Klearcom. "At Klearcom, our mission is to empower businesses with the tools they need to not only meet but exceed customer expectations. This award is a testament to the hard work of our team and the trust our clients place in our solutions.
Klearcom’s platform leverages cutting-edge technologies such as Artificial Intelligence (AI), Large Language Models (LLM), and Conversational AI to provide businesses with the tools necessary to monitor and optimize IVR systems in real-time. With in-country testing in over 100+ countries, Klearcom’s solutions have become essential for companies looking to enhance their customer service and drive measurable results.
The 2025 Product of the Year Award adds to a growing list of accolades for Klearcom, a company that has consistently demonstrated leadership in the customer experience technology space. This recognition further solidifies Klearcom’s position as an industry leader in AI-driven IVR and customer service optimization.
About Klearcom
Klearcom’s SaaS platform addresses IVR and toll-free number issues using AI-driven, real-time monitoring. Serving businesses in over 100+ countries, Klearcom ensures seamless customer interactions, reducing CX risks during migrations and improving overall system reliability. For more information, visit www.klearcom.com.
About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
Klearcom Contact
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
