London, UK – 21st November 2024
Klearcom is delighted to announce that we have been honored with the prestigious title of "Best Innovation in CX - Strategic Approach" at the 2024 International Customer Experience Awards (ICXA). The awards ceremony, held in London, celebrated global leaders in customer experience, innovation, and excellence, with Klearcom standing out for our groundbreaking solutions.
Eoin Power and Ian Dunne proudly represented the Klearcom team at the event, accepting the award on behalf of the team. The award recognizes organizations that demonstrate an exceptional ability to identify business challenges and create innovative solutions that deliver measurable results in customer experience. Judges assessed entries based on a comprehensive approach to planning, creativity in execution, and evidence of success, including customer satisfaction metrics, business growth, and stakeholder engagement.
Klearcom was in exceptional company on the night, sharing the spotlight with other Irish success stories like CarTrawler, Platinum Services - Dublin Airport, and AIB, who also received accolades for their outstanding contributions to customer experience. The night demonstrated the strength of Irish innovation on a global stage.
Ian Dunne and Eoin Power accepted the award on the night
This accolade reflects our ongoing commitment to transforming the customer experience landscape through our advanced SaaS platform. By addressing IVR challenges with AI-driven, real-time monitoring across 100+ countries, we continue to set a new standard for businesses seeking seamless communication and real CX outcomes.
Co-founder and Chief Operations Officer Mark Rohan, who also served as a judge for other ICXA categories, remarked, "Winning this award is a testament to the dedication and innovation of our team. As someone who witnessed the exceptional entries at this year’s ICXA, I can confidently say that this recognition is a significant achievement. Our strategic approach to innovation is what sets us apart, and this award motivates us to push boundaries even further."
We extend our gratitude to the ICXA for this recognition and to our clients and partners for their trust and support.
About Klearcom
Klearcom is a global leader in IVR and toll-free number testing, leveraging AI, Conversational AI, and Machine Learning to deliver seamless customer experiences. Headquartered in Waterford, Ireland, with offices in Ahmedabad, India, and New York, USA, Klearcom partners with global brands like Pfizer, Danfoss, and Hewlett Packard Enterprise.
Follow the ICXA journey and highlights from the awards ceremony here.
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
