--- title: Klearcom Wins ICXA 2024 Award for Excellence in Customer Experience description: Klearcom has won the prestigious title of Best Innovation in CX - Strategic Approach at the 2024 International Customer Experience Awards (ICXA). image: https://blog.klearcom.com/hubfs/1732448711243-1.jpg --- [![Klearcom](https://blog.klearcom.com/hs-fs/hubfs/raw_assets/public/klearcom_March2024/images/klearcom-logo-websiteheader-1200x278.png?width=1200&height=1212&name=klearcom-logo-websiteheader-1200x278.png "Klearcom")](https://klearcom.com/) - [Home](https://klearcom.com/) - Solutions - [Discover Your IVR](https://klearcom.com/discover-your-ivr/) - [IVR Testing](https://klearcom.com/ivr-testing/) - [Toll Free Number Test](https://klearcom.com/toll-free-number-test/) - [Voice Quality Test](https://klearcom.com/voice-quality-test/) - [End Agent Performance](https://klearcom.com/end-agent-performance/) - Products - [Discovery](https://klearcom.com/discovery/) - [Regression](https://klearcom.com/regression) - [Connect](https://klearcom.com/connect) - [Load Testing](https://klearcom.com/load-testing/) - [Verify+](https://klearcom.com/verify-plus) - [Global Caller](https://klearcom.com/global-caller) - [DevOps](https://klearcom.com/devops) - [Fax](https://klearcom.com/fax) - Resources - [About Us](https://klearcom.com/about-us/) - [Customer Stories](https://klearcom.com/customer-sucess-stories) - [Pricing](https://klearcom.com/pricing/) - [Blog](https://blog.klearcom.com) - [News](https://blog.klearcom.com/news) - [Events](https://blog.klearcom.com/events) - [Awards](https://klearcom.com/awards) - [ROI Calculator](https://klearcom.com/roi-impact-calculator) - [Contact Us](https://klearcom.com/contact-us/) - [INT: +353 1 5256748](tel:+35315256748) - [US: +1 866 986 6016](tel:+18669866016) [Book a Demo](https://klearcom.com/book-a-demo) - [Home](https://klearcom.com/) - Solutions - [Discover Your IVR](https://klearcom.com/discover-your-ivr/) - [IVR Testing](https://klearcom.com/ivr-testing/) - [Toll Free Number Test](https://klearcom.com/toll-free-number-test/) - [Voice Quality Test](https://klearcom.com/voice-quality-test/) - [End Agent Performance](https://klearcom.com/end-agent-performance/) - Products - [Discovery](https://klearcom.com/discovery/) - [Regression](https://klearcom.com/regression) - [Connect](https://klearcom.com/connect) - [Load Testing](https://klearcom.com/load-testing/) - [Verify+](https://klearcom.com/verify-plus) - [Global Caller](https://klearcom.com/global-caller) - [DevOps](https://klearcom.com/devops) - [Fax](https://klearcom.com/fax) - Resources - [About Us](https://klearcom.com/about-us/) - [Customer Stories](https://klearcom.com/customer-sucess-stories) - [Pricing](https://klearcom.com/pricing/) - [Blog](https://blog.klearcom.com) - [News](https://blog.klearcom.com/news) - [Events](https://blog.klearcom.com/events) - [Awards](https://klearcom.com/awards) - [ROI Calculator](https://klearcom.com/roi-impact-calculator) - [Contact Us](https://klearcom.com/contact-us/) # Revolutionizing CX: Klearcom Wins Prestigious Award at ICXA 2024 Klearcom 1 Minutes *London, UK – 21st November 2024* Klearcom is delighted to announce that we have been honored with the prestigious title of **"Best Innovation in CX - Strategic Approach"** at the 2024 International Customer Experience Awards (ICXA). The [awards ceremony](https://internationalcxaward.com/home), held in London, celebrated global leaders in customer experience, innovation, and excellence, with Klearcom standing out for our ground-breaking solutions. Eoin Power and Ian Dunne proudly represented the Klearcom team at the event, accepting the award on behalf of the team. The award recognizes organizations that demonstrate an exceptional ability to identify business challenges and create innovative solutions that deliver measurable results in customer experience.  Judges assessed entries based on a comprehensive approach to planning, creativity in execution, and evidence of success, including customer satisfaction metrics, business growth, and stakeholder engagement.  Klearcom was in exceptional company on the night, sharing the spotlight with other Irish success stories like **CarTrawler**, Platinum Services - **Dublin Airport**, and **AIB**, who also received accolades for their outstanding contributions to customer experience. The night demonstrated the strength of Irish innovation on a global stage. ![best_innovation_in_cx_strategic_approach_154a14147f](https://blog.klearcom.com/hs-fs/hubfs/best_innovation_in_cx_strategic_approach_154a14147f.png?width=500&height=333&name=best_innovation_in_cx_strategic_approach_154a14147f.png) *Ian Dunne and Eoin Power accepted the award on the night* This accolade reflects our ongoing commitment to transforming the customer experience landscape through [our advanced SaaS platform](https://klearcom.com/). By addressing IVR challenges with AI-driven, real-time monitoring across 100+ countries, we continue to set a new standard for businesses seeking seamless communication and real CX outcomes.  Co-founder and Chief Operations Officer Mark Rohan, who also served as a judge for other ICXA categories, remarked, *"Winning this award is a testament to the dedication and innovation of our team. As someone who witnessed the exceptional entries at this year’s ICXA, I can confidently say that this recognition is a significant achievement. Our strategic approach to innovation is what sets us apart, and this award motivates us to push boundaries even further."* We extend our gratitude to the ICXA for this recognition and to our clients and partners for their trust and support. ### About Klearcom Klearcom is a global leader in IVR and toll-free number testing, leveraging AI, Conversational AI, and Machine Learning to deliver seamless customer experiences. Headquartered in Waterford, Ireland, with offices in Ahmedabad, India, and New York, USA, Klearcom partners with global brands like Pfizer, Danfoss, and Hewlett Packard Enterprise. *[Follow the ICXA journey and highlights from the awards ceremony](https://www.linkedin.com/pulse/reflecting-spectacular-icxa24-finals-awards-ceremony-vrf4f/?trackingId=nSLLumuF9erljyZ5PjlOvQ%3D%3D).* Klearcom Media Contact                                                                          Mark Rohan Chief Operating Officer [mark@klearcom.com](mailto:mark@klearcom.com) --- #### Tag: [Awards](https://blog.klearcom.com/news/tag/awards) #### Share: - - - ## Related Posts [Awards](https://blog.klearcom.com/news/tag/awards) [Klearcom](https://blog.klearcom.com/news/author/klearcom) #### [Klearcom Wins Customer Service Excellence at 2025 Waterford Awards](https://blog.klearcom.com/news/klearcom-wins-customer-service-excellence-award-at-the-2025-waterford-business-awards) Waterford, Ireland – November 2025 – Klearcom is proud to share that we have been awarded the… [Awards](https://blog.klearcom.com/news/tag/awards) [Klearcom](https://blog.klearcom.com/news/author/klearcom) #### [Klearcom Receives 2025 Generative AI Expo Product of the Year Award](https://blog.klearcom.com/news/klearcom-receives-2025-generative-ai-award) Waterford, Ireland – November 2025 – TMC, a global, integrated media company, has named Klearcom as… [Awards](https://blog.klearcom.com/news/tag/awards) [Klearcom](https://blog.klearcom.com/news/author/klearcom) #### [Klearcom Earns Best Customer Support Badge Across Multiple Categories](https://blog.klearcom.com/news/klearcom-recognized-with-software-advices-2025-best-customer-support-badge-for-multiple-categories) NEW YORK– June 6th, 2025 – We are excited to share that Klearcom has been recognized with the 2025… - Solutions - [Discover Your IVR](https://klearcom.com/discover-your-ivr/) - [Test Your IVR](https://klearcom.com/ivr-testing/) - [Toll Free Number Check](https://klearcom.com/toll-free-number-test/) - [Voice Quality Test](https://klearcom.com/voice-quality-test/) - [End Agent Performance](https://klearcom.com/end-agent-performance/) - Products - [Discovery](https://klearcom.com/discovery/) - [Regression](https://klearcom.com/regression) - [Connect](https://klearcom.com/connect) - [Load Testing](https://klearcom.com/load-testing/) - [Verify+](https://klearcom.com/verify-plus) - [Global Caller](https://klearcom.com/global-caller) - [DevOps](https://klearcom.com/devops) - [Fax](https://klearcom.com/fax) - Resources - [About Us](https://klearcom.com/about-us/) - [Customer Stories](https://klearcom.com/customer-sucess-stories) - [Pricing](https://klearcom.com/pricing/) - [Blog](https://blog.klearcom.com) - [News](https://blog.klearcom.com/news) - [Events](https://blog.klearcom.com/events) - [Awards](https://klearcom.com/awards) [![Klearcom Logo - Name - Full Color Gradient - Footer (168 x 29px)](https://blog.klearcom.com/hs-fs/hubfs/Website%20Images/Klearcom%20Logo%20-%20Name%20-%20Full%20Color%20Gradient%20-%20Footer%20(168%20x%2029px).webp?width=168&height=29&name=Klearcom%20Logo%20-%20Name%20-%20Full%20Color%20Gradient%20-%20Footer%20(168%20x%2029px).webp "Klearcom Logo - Name - Full Color Gradient - Footer (168 x 29px)")](https://klearcom.com/) ## Follow Us: - - - ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Klearcom", "url" : "https://blog.klearcom.com/news/author/klearcom" }, "dateModified" : "2025-05-27T13:48:48.684Z", "datePublished" : "2024-11-25T09:37:11.000Z", "headline" : "Klearcom Wins ICXA 2024 Award for Excellence in Customer Experience", "image" : [ "https://blog.klearcom.com/hubfs/1732448711243-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.klearcom.com/news/klearcom-wins-prestigious-award-at-icxa-2024", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.klearcom.com/hubfs/Klearcom%20Logo%20-%20Name%20-%20Full%20Color%20Gradient%20(2).png" }, "name" : "Klearcom" } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : { "@type" : "Person", "name" : "Klearcom" }, "dateModified" : "2024-11-25T09:37:11", "datePublished" : "2024-11-25T09:37:11", "description" : "Klearcom has won the prestigious title of Best Innovation in CX - Strategic Approach at the 2024 International Customer Experience Awards (ICXA). 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