Employee Spotlight: Mehul D Gajjar

What do you do at Klearcom?

I work as a Senior System Administrator at Klearcom. In this role, I work primarily with Satish Barot and the Engineering Team. 

What made you pick Development as a career?

My decision to pursue a career in System and Network Administration from a deep-seated passion for technology and problem-solving. From an early age, I was fascinated by how software , networks and systems work, which led me to pursue a Post Graduate Diploma in Computer Applications (PGDCA). During my studies, I discovered a strong interest in developing solutions that could make a real impact.

Working at Klearcom has allowed me to collaborate closely with the Engineering Team, where I can continuously learn and apply new technologies to solve complex challenges. The dynamic nature of development work, combined with the satisfaction of creating innovative solutions, reinforces my commitment to this career path every day.

What struck you as unique when you first joined Klearcom?

When I first joined Klearcom, what struck me as unique was the company's strong emphasis on innovation and collaboration. The open and inclusive work culture encouraged sharing ideas and working together to solve complex problems.

Additionally, the commitment to leveraging cutting-edge technologies to deliver exceptional solutions for clients was inspiring. This environment not only fostered professional growth but also instilled a sense of pride and ownership in the work we do.

What excites you about what you do?

What excites me most about my role is the constant opportunity for problem-solving and innovation. As a Senior System Administrator at Klearcom, I am always tackling new challenges and finding efficient solutions, which keeps the work dynamic and engaging.

Working with advanced technologies and staying up-to-date with industry trends allows me to continuously learn and grow. Additionally, collaborating with a talented and dedicated team, especially on projects that have a significant impact on our clients, gives me a great sense of accomplishment and motivation.

Could you walk us through your typical work week? 

Sure, at Klearcom, my typical work week is centered around the meticulous management and monitoring of server operations. I collaborate closely with the Engineering Team, engaging in tasks that demand scripting, troubleshooting, Security, and comprehensive reporting.

With oversight of more than 150 servers across diverse client environments, I am committed to vigilant monitoring and proactive client communication to swiftly address and mitigate any operational disruptions.

What is an exciting challenge you’re currently facing?  

One exciting challenge I'm currently facing is implementing a robust automated monitoring and alert system for our extensive server infrastructure at Klearcom. With over 150 servers to manage, the goal is to enhance our ability to proactively detect and resolve issues before they impact our clients.

This involves developing custom scripts, integrating advanced monitoring tools, and working closely with the Engineering Team to ensure seamless deployment. The complexity and scale of this project make it both demanding and incredibly rewarding.

How do you handle feedback and ensure continuous improvement?

Handling feedback and ensuring continuous improvement for the Klearcom portal and its products involves a multi-faceted approach:

I actively gather feedback from various stakeholders, including clients, development teams, and end-users. This is done through regular meetings, surveys, and direct communication channels.
Once feedback is collected, I analyze it to identify common themes and prioritize issues based on their impact and urgency. This helps in focusing on areas that require immediate attention and improvement.

I work closely with the Engineering Team to address the identified issues. This involves creating detailed reports, developing action plans, and implementing solutions. We use agile methodologies to ensure quick iterations and continuous improvements.

For continuous improvement, especially during discovery and regression testing phases, I ensure that rigorous testing procedures are in place. Automated and manual tests are conducted to validate changes and ensure that new features or fixes do not introduce new issues. After implementing changes, I continuously monitor the portal and its products to evaluate the effectiveness of the improvements. This involves using monitoring tools, analyzing performance metrics, and gathering additional feedback to ensure that the desired outcomes are achieved.

I stay updated with industry best practices and emerging technologies to incorporate innovative solutions into our processes. Continuous learning helps in adapting to new challenges and maintaining the highest standards of quality and performance for the Klearcom portal and its products.

What’s it like to have hybrid work at Klearcom?

Flexibility and work-life balance, increased productivity and focus, enhanced collaboration tools, and adaptability and discipline.

How would you describe your team dynamic?

We work closely together, leveraging each other's strengths to achieve common goals. Regular team meetings, brainstorming sessions, and collaborative tools help us stay aligned and ensure that everyone’s contributions are valued.

How would you describe the culture at Klearcom?

Since joining Klearcom, I have experienced a company culture that is supportive, inclusive, and forward-thinking.

The team members and management at Klearcom have been incredibly supportive from day one. Whether it's through collaborative problem-solving, sharing knowledge, or offering encouragement, there is a strong sense of camaraderie and mutual respect. This supportive environment has made it easy to integrate into the team and contribute effectively.

Living far from the city, I have greatly appreciated Klearcom’s remote work facility. This flexibility has not only saved me significant commuting time but also allowed me to maintain a better work-life balance. The trust and autonomy given to remote workers are a testament to the company’s progressive and employee-centric approach.

What do you love about working here?

What I love most about working at Klearcom is the combination of a supportive and collaborative environment, the emphasis on innovation and continuous learning, and the flexibility that allows me to maintain a healthy work-life balance.

Does pineapple belong on pizza? (look away now Italians)

The question of whether pineapple belongs on pizza is largely a matter of personal preference. Some people enjoy the contrast of the sweet pineapple with the savory flavors of the pizza, while others prefer to stick with more traditional toppings. From a culinary perspective, it’s an interesting example of how diverse and customizable food can be to suit different tastes. Ultimately, it highlights the importance of catering to varied preferences and being open to innovative combinations in both food and broader contexts. 😀

Recommend to us your favourite local food dish? What makes it the best?  

Masala Khichadi 😂  It is often considered comfort food, providing a balanced meal that is both satisfying and gentle on the stomach. Its simplicity in preparation and wholesome ingredients make it a standout choice for anyone looking to enjoy a hearty, nutritious meal.