Waterford, Ireland – September 3rd, 2024 – Klearcom is proud to announce its selection as a finalist in three prestigious categories at the 2024 Customer Centricity World Series. The categories include:
- CX Solution of the Year
- Best Use of AI in CX
- Best Customer Self-Service Project
This recognition places Klearcom alongside global giants such as Pfizer, DHL, and Bank of America, underscoring the company’s commitment to delivering cutting-edge solutions that enhance customer experiences worldwide.
Klearcom’s Innovation in Customer Experience
Klearcom has been at the forefront of innovation in the contact center industry, providing automated testing solutions that ensure seamless customer interactions. The company's dedication to leveraging artificial intelligence (AI) to improve customer experience (CX) has been a driving factor behind its success and its recognition in these categories.
Klearcom’s cutting-edge solution has been instrumental in transforming contact center operations by offering advanced features such as real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, which features fixed line/GSM, no installation, and 24/7 triage. This technology has enabled contact centers to streamline their processes, reduce operational costs, and deliver exceptional customer service.
“We are honored to be finalists among some of the most influential companies in the world,” said Liam Dunne, CEO of Klearcom. “This recognition reflects our team’s hard work and our continuous efforts to push the boundaries of what’s possible in customer experience. We remain committed to helping our partners provide the best possible service to their customers, and this acknowledgment further motivates us to continue innovating.”
About Klearcom
Klearcom revolutionizes voice communication reliability with its AI-driven platform, preventing outages and swiftly resolving issues. It offers global testing for IVR and phone numbers, non-intrusive audio quality testing, and 24/7 support. Klearcom's solutions automate end-to-end testing, ensuring seamless customer interactions and operational efficiency, supporting over 100+ languages and 100+ countries.
About the Customer Centricity World Series
The Customer Centricity World Series is a globally recognized awards program that celebrates companies that have demonstrated excellence in customer experience. The awards bring together some of the world’s most innovative and customer-focused brands, making Klearcom’s selection as a finalist a significant achievement. The winners will be announced at the Customer Centricity World Series Awards Ceremony, which will take place later this year in Amsterdam.
