Waterford, Ireland – July 24, 2024 – Klearcom is proud to announce that it has been named a finalist for the prestigious ‘Best New Technology Solution’ category in the 2024 ICMI Global Contact Center Awards. This recognition underscores Klearcom’s commitment to innovation and excellence in the contact center industry.
The ICMI Global Contact Center Awards are renowned for celebrating the best and brightest in the contact center community. This year, the awards have recognized Klearcom for its groundbreaking technology solution that has significantly enhanced the efficiency and effectiveness of contact center operations worldwide.
“We are thrilled to be named a finalist for the ‘Best New Technology Solution’ in this year’s ICMI Global Contact Center Awards,” said Mark Rohan, Chief Operations Officer at Klearcom. “This recognition is a testament to our team’s hard work and dedication to developing innovative solutions that meet the evolving needs of contact centers. We are committed to providing technology that not only improves operational efficiency but also enhances the overall customer experience.”
"Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away by the quality of submissions and incredible dedication from frontline workers, managers and teams who deliver outstanding customer experiences daily. We can't wait to celebrate their achievements in the contact center industry at our upcoming awards ceremony in October," said Cindee Stott, Event Director at ICMI's Contact Center Expo.
Klearcom’s cutting-edge solution has been instrumental in transforming contact center operations by offering advanced features such as real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, which features fixed line/GSM, no installation, and 24/7 triage. This technology has enabled contact centers to streamline their processes, reduce operational costs, and deliver exceptional customer service.
The winners of the 2024 ICMI Global Contact Center Awards will be announced at the ICMI Contact Center Expo, which will take place from October 28-31, 2024, in Orlando, Florida. This event brings together the industry’s leading professionals to share insights, network, and celebrate achievements.
For more information about the ICMI Global Contact Center Awards and to view the full list of finalists, please visit ICMI Awards Finalists Page.
About Klearcom
Klearcom revolutionizes voice communication reliability with its AI-driven platform, preventing outages and swiftly resolving issues. It offers global testing for IVR and phone numbers, non-intrusive audio quality testing, and 24/7 support. Klearcom's solutions automate end-to-end testing, ensuring seamless customer interactions and operational efficiency, supporting over 100+ languages and 100+ countries.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
ICMI Media Contact
Meryl Franzman
ICMI's Contact Center Expo
Meryl.franzman@informa.com
