Waterford, Ireland – October 2025 – Klearcom has been recognized with two prestigious honors at the 6th Annual Customer Centricity World Series Awards, securing the the Regional North American Award for CX Solution of the Year and the Regional European Award for Best Customer Experience Team.
The world’s most customer-centric companies were crowned at The Creekside Hotel in Dubai. The event, hosted by ARCET Global, celebrated its 6th year, which brought together organizations from around the world that are redefining excellence in customer and employee experience.
This year’s program received over 211 entries from 92 companies across 32 countries, cementing its position as a truly global showcase of customer experience best practice. After a rigorous shortlisting process, 152 finalist entries were evaluated by a panel of 150+ independent expert judges.
These awards recognize Klearcom’s outstanding achievements in both people and technology. The Best Customer Experience Team – Europe category celebrates the strength of Klearcom’s collaborative, customer first approach, driven by a global CX team that ensures enterprise clients achieve reliability, efficiency, and measurable performance improvements across their operations.
The CX Solution of the Year North America award honors Klearcom’s innovative AI-driven SaaS platform, which enables global organizations to test and optimize their Interactive Voice Response (IVR) systems in real time. By combining artificial intelligence, analytics, and automation, Klearcom helps enterprises deliver seamless, consistent, and cost-effective customer interactions across multiple countries and carriers.
Satish Barot, Co-Founder and Chief Technology Officer at Klearcom, commented: “Earning recognition in both Europe and North America is an incredible milestone for our team. These awards reflect Klearcom’s unwavering commitment to innovation and continuous improvement. We’re proud to help our clients deliver dependable, data-driven customer experiences across the globe.”
‘It is amazing to celebrate the 6th year of the program that promotes the most customer centric organizations around the World. It is great to see so many companies still putting their customers first, a true testament to Customer Experience being alive and well. A huge congratulations to all the Winners and thank you to our independent expert judges for their time and diligence, ensuring these awards are robust and fair.’ Mark Hamill, CEO of ARCET Global commented.
About the Awards
The Customer Centricity World Series is the ultimate gathering of Customer Centric. Organizations from around the Globe. In its sixth year the awards not only celebrate Worldwide Winners but also regional winners from North American, Europe, Middle East & North Africa, Latin America and Asia Pacific. The programme seeks to recognise the very best Customer Experience stories.
All of ARCET Global's awards are Certified by the Customer Institute and their scoring model is endorsed by the Business School at University of Dundee in the UK. The large panels of over 150 expert independent Judges choose winners after all entrants submit 1000 word case study and a Judges Q&A document.
Klearcom Media Contact
Mark Rohan
Chief Operating Officer
mark@klearcom.com
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