Dipesh M Patel works with the Development Team at Klearcom out of its India Office. Dipesh develops and maintains top-tier Klearcom IVR products with a focus on innovation and efficiency.
What do you do at Klearcom?
Development Team Leader.
What made you Development as a career?
I chose development as a career because it combines my passion for problem-solving, creativity, and continuous learning into a field where I can make a real impact.
What struck you as unique when you first joined Klearcom?
I found Klearcom's products unique as I never worked before in the IVR domain.What excites you about what you do?
What excites me about what I do is the thrill of solving complex problems and the satisfaction of creating something impactful. The main excitement is that the product which I working for is in use by some of the world’s top companies like Pfizer and Danfoss.
Could you walk us through your typical work week?
My typical work week is about implementing SSO features on Klearcom's client portal. It was a new feature which I had worked with in the past. At Klearcom I work on almost every feature of the client and admin portal. Below is the list of some of these features:
- Login with SSO
- Send an Alert with ZOHO, Hubspot, JIRA, Zendesk and salesforce.
- User role feature
- RIVR, FAX, Auto Discovery and Auto RIVR
What is an exciting challenge you’re currently facing?
The current exciting challenge is we are splitting the front-end and back-end parts of the portal which will boost its speed.
How do you handle feedback and ensure continuous improvement?
I analyze feedback carefully to find areas where we can make enhancements. By prioritizing these changes based on their impact and feasibility, we ensure that the portal evolves to meet the needs of our users effectively and provides an excellent experience.
What’s it like to have hybrid work at Klearcom?
I like to work in Klearcom's hybrid work culture.
How would you describe your team dynamic?
Our team dynamic is collaborative and supportive. We believe in open communication and respect each other's strengths and perspectives.
How would you describe the culture at Klearcom?
Our environment encourages creativity and empowers individuals to contribute meaningfully, making Klearcom a stimulating place to work.
What do you love about working here?
The supportive environment and collaborative spirit here foster continuous growth and learning, making every achievement a source of pride.
Additionally, the unique Klearcom product has significantly enriched my professional experience.
Does pineapple belong on pizza? (look away now Italians)
Italians hate pineapple on pizza. But in India people enjoy every types of topping.
Recommend to us your favourite local food dish? What makes it the best?
I like south Indian dishes like Idali and Dosa. An authentic and spicy taste attract me more.
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