Employee Spotlight: Jayesh Arya

What do you do at Klearcom?

Jayesh Arya works as a Operation Support Specialist  at Klearcom. His role encompasses both hands-on testing activities and leadership responsibilities.

What made you pick Operation Support Specialist as a career?

 An inherent curiosity about how software and systems work, and a desire to ensure they function correctly .Enjoyment in solving complex problems and troubleshooting issues. A keen eye for detail and the ability to identify discrepancies and bugs in software.

What struck you as unique when you first joined Klearcom?

The strong emphasis on teamwork and collaboration. The open and supportive culture encouraged sharing ideas and working together to solve problems. The company’s focus on employee well-being and professional growth was notable.

There were clear pathways for career development and opportunities for continuous learning. Klearcom’s dedication to providing exceptional service and ensuring high-quality connectivity for its clients. The commitment to understanding and meeting customer needs was inspiring.

The priority placed on quality assurance and the rigorous standards maintained to ensure the reliability and performance of services. The dynamic and fast-paced work environment that encouraged agility and adaptability. The ability to quickly respond to changes and challenges in the industry was a significant strength. The opportunity to work on innovative projects and contribute to the development of new solutions and services in the telecommunications sector.

What excites you about what you do?

I enjoy the opportunity to lead a team of skilled professionals, guiding them through challenges and helping them grow in their roles. Providing mentorship and support to team members, and seeing their progress and success, is highly rewarding.

The challenge of diagnosing and resolving complex connectivity issues keeps the work intellectually stimulating. Knowing that our work directly contributes to a positive customer experience and reliable connectivity is highly motivating.

Could you walk us through your typical work week? 

As a Operation Support Specialist at Klearcom, I handle both testing activities and leadership tasks. My responsibilities include organizing and prioritizing shift tasks, supervising team members, and providing support and training. I monitor testing progress, document results, and report findings to stakeholders, ensuring prompt communication of critical issues. I maintain testing standards for high-quality outcomes and smooth shift transitions.

I also monitor GSM and fixed-line networks to ensure connectivity and performance, identifying and diagnosing issues. I track key performance indicators and analyze data for trends. For troubleshooting, I escalate significant issues and coordinate with engineers and technicians for resolution.

What’s it like to have hybrid work at Klearcom?

Working in a hybrid or fully remote setup at Klearcom comes with its own set of benefits and unique experiences. Many employees find that remote work environments can lead to increased productivity due to fewer distractions and a more personalized workspace.

The ability to create a workspace that suits individual preferences helps in maintaining focus and efficiency. Managing different time zones can be challenging, but flexible working hours and asynchronous communication help in bridging the gap.

How would you describe your team dynamic?

Working together across different disciplines to solve complex problems and innovate. As a shift lead, I play a crucial role in guiding, supporting, and training my team members. This fosters a supportive and encouraging environment where team members feel valued and empowered to perform their best.

How would you describe the culture at Klearcom?

Collaboration is at the heart of Klearcom's culture, with team members supporting each other and working together to achieve common goals. There is an emphasis on open, transparent communication across all levels of the organization, fostering trust and mutual respect.

What do you love about working here?

Leading a team and coordinating complex tasks provide numerous opportunities for personal and professional development, enhancing leadership and technical skills.

Does pineapple belong on pizza? (look away now Italians)

Many people enjoy the sweet and savory combination of pineapple with ham or bacon on a pizza, often referred to as "Hawaiian pizza." They appreciate the contrast in flavors and the refreshing taste of pineapple.Others believe that fruit, especially sweet fruit like pineapple, doesn't belong on pizza. They argue that it disrupts the traditional savory profile of pizza. Some are indifferent and enjoy pizza with or without pineapple, depending on their mood or what other toppings are available.

Ultimately, the decision comes down to personal taste. If you enjoy pineapple on your pizza, then it belongs there for you! If not, that's perfectly fine too. Pizza is a versatile dish that can accommodate a wide range of preferences.

Recommend to us your favorite local food dish? What makes it the best?  

One of my favorite local dishes is One of my favorite local dishes is Biryani.
Biryani has a long history in Indian cuisine, influenced by Persian and Mughal culinary traditions. Enjoying biryani offers a taste of this rich heritage and the blending of diverse culinary influences.
Suppose you have the chance to try biryani from a local restaurant or make it yourself.

In that case, it’s a dish that truly showcases the depth and diversity of Indian flavors and culinary traditions. Biryani has a long history in Indian cuisine, influenced by Persian and Mughal culinary traditions. Enjoying biryani offers a taste of this rich heritage and the blending of diverse culinary influences.

Suppose you have the chance to try biryani from a local restaurant or make it yourself. In that case, it’s a dish that truly showcases the depth and diversity of Indian flavors and culinary traditions.