Susan works on the Sales team at Klearcom, expanding the company's consumer base. Originally from Moneygall in Offaly, she moved to Waterford in 2011 to pursue a music degree. However, she eventually found her calling in business studies and has been dedicated to this field ever since.
What do you do at Klearcom?
I work on the sales team to grow and expand our consumer base.
What made you choose sales as a career?
I love the fast-paced environment of sales, the team at Klearcom collaborates very well together. We have the opportunity to work with the Fortune 500 companies of the world which makes for a very interesting day-to-day.
What struck you as unique when you first joined Klearcom?
I joined Klearcom as one of its first hires. My work experience before coming to Klearcom was B2C sales, logistics, and EASL teaching.
What excites you about what you do?
How quickly we are growing, it’s been great seeing us go from strength to strength adding huge names to our customer base over such a short period.
Could you walk us through your typical work week? What kind of projects do you work on at Klearcom?
Prospecting, prospecting, prospecting. Outside of prospecting, I’m bringing new and potential clients through the sales process. Showing them demos of the platform, liaising with the team on POCs we have running, or onboarding for new clients.
I bring our new and potential clients through the sales process helping them to build their internal business case for proactive telephony testing.
What is an exciting challenge that you're currently facing?
With the current climate, we see a lot of global enterprise companies pulling back on budget. Fortunately having Klearcom in-house has a high ROI for any corporate enterprise that takes on our solution. This can be a challenge but one we are well used to facing but we are confident about the solution we are offering and know it will only add to the betterment of the organization.
What’s it like to have hybrid work at Klearcom?
The flexibility to frequently visit my family back in Offaly. It’s great to have the trust we have here at Klearcom which allows us to call many places the office.
How would you describe your team dynamic?
We bounce off each other well. If one of us is having a bad day or we need some perspective on any stage of the sales cycle there is always someone who can offer some perspective. We also have great fun together. Although we need a petition to stop Tom from buying tequila shots on nights out!
How would you describe the culture at Klearcom?
Relaxed but focused. We know how to have fun but we are very much a team on a mission to MSH!!
What do you love about working here?
I love the exposure I get to the largest global companies, public speaking skills and the confidence I’ve gained while working here. I love that everyone supports each other and we love seeing each other doing well in our disciplines. When one of us wins, we all win.
Does pineapple belong on pizza? (look away now Italians)
Yes, yes it does - I can’t explain why, it just works.
